Support

The UrbanSim team is committed to your successful experience with Penciler, and we value your feedback.

If you would like to share your experience with Penciler with us, please take this short survey.

Submitting bug reports and feature requests

To file a bug report or to make a feature request, please fill out this form.

For bugs, please also see the known issues page and provide screenshots or screen captures displaying any error messages or steps leading to your issue to help us troubleshoot as well as providing us information on your browser and operating system.

For general technical questions and inquires, please send an e-mail to: support@urbansim.com

UrbanSim discussion forum

Please join the UrbanSim user community on our discussion forum to see what the community is working on and to share resources.

UrbanSim resource library

For other resources related to Penciler and UrbanSim, including workshops, academic papers, and news, see our UrbanSim community resource library. Have a resource related to Penciler or UrbanSim that you would like to see in the library? Send us a request here.